|Corporate Wireless Mobility Support Analyst|
|Location: Charlotte, North Carolina|
|Salary: Based on Experience|
RESPONSIBLE TO: Mobility Contact Center Manager
This is an exciting opportunity to join one of the premier organizations, Ovation Wireless Management, Inc., in the rapidly expanding corporate mobility expense management industry. Ovation specializes in wireless expense management and utilizes its proprietary software platform Magellan to find and execute meaningful savings for clients. Ovation also provides outsourced equipment and service procurement support, provisioning, asset management, help desk services, VIP care, and mobility contract compliance. Ovation manages wireless mobility services end-to-end for its clients, providing a significant value in carrier savings.
The Corporate Wireless Support Analyst will be responsible for interfacing with Ovation's monthly managed customers to provide procurement and support services, utilize MDM applications, build enhanced rapport, and assist clients with Best in Class mobility management. Additionally this role will be responsible for following consistent implementation of monthly management techniques and strategies for all facets of the business including procurement and support communication with additional improvement opportunities.
This position will work in concert with the Executive team to improve overall customer satisfaction and retention.
Job Title: Corporate Mobility Support Analyst
Responsible for providing enterprise level customer support via phone, e-mail and web portal. Works with customers to procure mobility devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end user customer questions for all wireless mobility products. Escalates unresolved issues to the appropriate channels. Works under minimal supervision on advanced technical or unusual support problems.
Exerts up to 20 pounds of force occasionally and/or a negligible amount frequently to move objects.
This job interfaces with client data and Ovation Intellectual Property that is security sensitive and thereby subject to the provisions of the employment agreement. Included in the documents are confidentiality statements, non-disclosures, IP ownership rights, and a background check.
Ovation Corporate Office in Cornelius NC
This role will require less than 5% travel.