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Job: Wireless Advisor Position
Job: Wireless Advisor Position
Location: Charlotte, North Carolina
Salary: Based on Experience

This is an exciting opportunity to join one of the premier organizations, Ovation Wireless Management, Inc. in the rapidly expanding corporate wireless expense management industry. Ovation specializes in wireless expense management and utilizes its proprietary software platform to find and execute meaningful savings for clients. We also provide outsourced equipment and service procurement support, provisioning, asset management, help desk services, VIP care, and wireless contract compliance. We manage wireless services end-to-end for our clients, providing a significant value in wireless savings.

The Wireless Advisor is responsible for reviewing and auditing monthly wireless reports, to ensure completeness and accuracy (using MS Excel). As the primary point of contact for assigned clients, they would contact customers on a regular basis to identify and communicate opportunities to reduce wireless expenses. Effective verbal and written communication skills are required. A successful candidate would exhibit effective workload management skills, with the ability to multi-task and complete various job duties by assigned deadlines. The adherence to established quality standards is required. Responsibilities also include the planning and coordinating of new project assignments, development of standardized process documentation for required job functions, providing of ad hoc reports for management, and the monitoring of wireless accounts and usage and change implementation status, on an on-going basis. In the absence of management, the Wireless Advisor will handle escalated customer issues. Other duties as assigned.

Salary: Commensurate with skills and experience.

Basic Requirements:

  • Basic understanding of wireless industry and related billing practices.
  • Minimum 2 years wireless carrier billing experience.
  • Highly developed communication skills (verbal and written).
  • Superior analytical thinking and ability to review large volumes of data with an extreme attention to detail.
  • Intermediate Microsoft Excel, Outlook, Word and Internet skills.
  • Able to effectively multi-task to successfully handle competing priorities and deadlines.
  • Associates degree

Desired Skills:

  • 2 years wireless carrier billing experience

Job Description:

  • Review and audit monthly wireless reports, to ensure completeness and accuracy (using MS Excel).
  • Provide cost savings recommendations, and complete processing follow through (i.e. obtain client approval, submit to carriers, and verify implementation).
  • Contact customers on a regular basis to identify and communicate opportunities to reduce wireless expenses. Maintain "partnering" relationship with both the client and the carriers.
  • Plan and coordinate new project assignments
  • Develop standardized process documentation for required job functions
  • Provide ad hoc reports for management
  • Handle escalated customer issues as needed.
  • Other duties as assigned.
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