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OVATION Receives “Highest” Client Satisfaction Rating in Leading Industry Analyst’s MarketScope for Telecom Expense Management

OVATION Receives “Highest” Client Satisfaction Rating in Leading Industry Analyst’s MarketScope for Telecom Expense Management

OVATION Receives “Highest” Client Satisfaction Rating in Leading Industry Analyst’s MarketScope for Telecom Expense Management

Cornelius, NC, July 8th, 2009 – OVATION Wireless Management, a provider of wireless telecom expense management (TEM) solutions, announced it received a Promising rating in Gartner’s MarketScope for Telecom Expense Management Worldwide report. Gartner invited 145 vendors providing TEM solutions from various geographies to participate in the MarketScope study, and chose 45 vendors for rating in the MarketScope.

Gartner reports, “OVATION’s customers provided the most satisfaction survey completions of any pure mobile TEM player and rewarded OVATION with the highest ratings of any pure mobile TEM vendor in the MarketScope. OVATION’s strength has been with midsize companies focused primarily on the U.S. market.”

“The company’s ownership and key management team are all wireless carrier veterans. OVATION is a good choice for wireless-only TEM solutions for small/midsize businesses with fewer than 15,000 mobile devices.”

“We are honored to receive such positive reviews from our clients in Gartner’s latest MarketScope for Telecom Expense Management,” said OVATION CEO, Randall Light. “The Gartner report emphasizes our customer satisfaction and that has always been our top priority. We pride ourselves on delivering our hands-on support, guaranteed results, and 150+ years of combined direct wireless carrier experience. We have worked hard to build a strong foundation and a powerhouse team of seasoned industry veterans that bring unmatched experience to work on behalf of each customer. We continue to focus on solution innovation, customer satisfaction and new services that allow our clients to fully leverage our wireless domain expertise.”

Evaluation criteria for this MarketScope report included business model, customer experience, innovation, product/service, operations, and market responsiveness and track record. Authored by Eric Goodness, Phillip Redman, Elia San Miguel and Lisa Unden and published on June 22, 2009.

About OVATION WM
OVATION specializes in Wireless Expense Management and utilizes its proprietary Magellan software platform to find and execute meaningful savings for their clients. OVATION also provides outsourced equipment and service procurement support, provisioning, asset management, help desk services, VIP care, and wireless contract compliance. They manage wireless services end-to-end and literally eliminate the need for complex training, in-house wireless expertise or staffing. OVATION does not sell wireless service, equipment, or accessories, nor do they receive any compensation from the wireless carriers in any form whatsoever. OVATION is totally unbiased and neutral with regard to their client recommendations and work diligently with the best interests of the client in mind.