Real Time Optimization
SCOUT is our real-time rate plan management solution that measures usage patterns through real-time information sent from each Smartphone, Computer, and Embedded agent. It proactively monitors, reports and analyzes expenses generated by varied activities including Voice, Data, Text and International Roaming usage, device inactivity, off-hour usage, large data transfers, and non-optimal carrier plans. These activities are compared against customized existing plans and proactively alert our Support Team to project cost overages and for users approaching custom limit thresholds. Through these triggered email alerts, we can make changes urgently to mitigate the issue as quickly as possible and provide cost avoidance before the carrier bill cycles. This real time optimization tool allows in depth telecom reporting that is not available elsewhere.