OVATION Wireless Management Supports TEMIA’s Request for Improved Carrier Billing Standards

OVATION Wireless Management Supports TEMIA’s Request for Improved Carrier Billing Standards

OVATION Wireless Management Supports TEMIA’s Request for Improved Carrier Billing Standards

TemiaOVATION Wireless Management, a member of the Telecom Expense Management Industry Association (TEMIA), views billing data as a critical component of the enterprise data set required for effective management of a mobile connected workforce and the enterprise mobile ecosystem. Unfortunately, wireless carriers have yet to provide enterprises with consistently accurate and easily formatted billing data.

TEMIA Call to Improve Carrier Billing 

TEMIA seeks to promote efficiencies by calling for greater standardization in electronic billing media that telecom service providers distribute to enterprise customers. Enterprises and Telecom Expense Management (TEM) Solution Providers incur high costs capturing and normalizing data from a wide variety of different carrier billing systems and formats. Adoption of the TEMIA plan will improve carrier billing and help enterprises and telecom service providers eliminate costs. TEMIA seeks to work constructively with telecom carriers to help them increase efficiencies in billing because that will reduce the carrier support burden while helping TEMIA members and clients reduce waste and save money.

There is a wide variety in the quality and level of detail in telecom carriers bills. Not only does the detail vary by telecom provider, but enterprise clients find variations in billing detail and quality with the same provider.

Why are bills received in electronic formats considered unreliable by most carriers for payments? Carriers often require customers to use a summary version of the paper bill for payments. The total amount due on electronic bills rarely matches paper bills. Differences between paper and electronic bills are more than just rounding errors. All versions of the bill should contain the same level of detail, and be equally reliable for audit to contractual rates, terms and bill payment.

Why has the telecom industry retained expensive Value Added Networks (VAN) for transmission of EDI bills rather than Applicability Statement 2 (AS2)? AS2 should be adopted to transmit EDI files by the telecom market as it has been by most of other industries.

Why can’t enterprises receive one bill each month from their carrier or operator for all of its services? Telecom providers process bills on different dates for different services. Large organizations have big challenges managing different dates for invoices that span multiple cities, states or countries. Instead of billing for services by region or service, carriers should start with the customer and provide the entire enterprise with a single bill for all of its services.

What causes significant delays between the invoice date, receipt date and date that funds are applied to an invoice after it has been paid? In many cases, customers receive actual bills two weeks after the date that was printed on the invoice. While it is common to attribute delays to mail delivery, even bills that are received electronically can have lags between the invoice date and its receipt. Delays in applying the funds can produce late payment penalties or service disconnects. These delays need to be reduced.

OVATION’s Relentless Pursuit of Mobile Enterprise Efficiencies

At OVATION, we applaud TEMIA’s effort to work with the wireless carriers to improve billing.We believe this will be a long term effort that will have a strong return on investment for the carriers and customers alike.In the meantime, we will continue to utilize our advanced Magellan rate plan and feature optimization software for specialized and effective,rate plan and feature optimization software, mobile device repair program and enterprise purchasing and customer support portal to slash the total cost of ownership of Smartphones and tablets.

Download this Whitepaper on TEMIA’s Call to Action, Improve Carrier Billing.

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